Frequently Asked Questions
Registering is very easy, just follow these steps:
1. Click on “Log in” , then press the option Create an account; this button can be found in the upper right corner.
2. Enter your first name, last name, email address, and a password. That's it, your account is now created.
3. You will receive an email confirming your registration.
Registering is very easy, just follow these steps:
1. Click on “Log in” , then press the option Create an account; this button can be found in the upper right corner.
2. Enter your first name, last name, email address, and a password. That's it, your account is now created.
3. You will receive an email confirming your registration.
Find your product through the search function or in the menu options.
2. Click the “Add to Cart” button to add the product to your shopping cart. You can then go to the “View Cart” or “Check Shopping Cart” option, or continue browsing and add all the products you want.
3. To complete your purchase, click "Verify." If you haven't registered on our website, you'll need to fill out a few fields to register, including your personal information and the address where you'd like to receive your products. It's quick and easy. If you're already registered, you'll need to authenticate by entering your email address and password to log in. Once you do, your information will appear automatically.
4. You will be able to place or modify your billing address and/or add a different shipping address.”
5. Next, you must select the “Shipping Type”: Home Delivery collect on delivery or Pick up in store.
6. Now you must select your preferred “Payment Method” : Electronic Transfer, Bank Deposit or Credit Card, Mobile Payment, Zelle Etc.
7. Verify that everything is correct and the information is accurate: Billing Address, Shipping Address, Payment Method and if applicable, your coupon code, accept the terms and conditions and click on the Pay Now button, as appropriate: bank transfer or credit card.
8. Done! You have now placed your order if you chose to pay by “Electronic Transfer or Bank Deposit” .
9. If you chose to pay by “Credit Card” , complete the form with your Visa or Master credit card details and now fill in the payment details and confirm the transaction.
10. Congratulations! You have completed your purchase and your order has been successfully registered in the system. You will now receive an email with your order details, and once it is validated, you will receive a purchase confirmation email.
If you wish to remove a product from your cart, follow these simple steps:
1. Place the cursor on the basket symbol in the upper right corner, the “Shopping Cart” will appear and there you can access the option View your shopping cart .
2. Once you are inside, locate the product you want to delete and click on the X icon that appears to the left of the product.
3. You can modify the quantity there if you wish.
Yes, all our products are brand new.
1. If your order has not been confirmed, you can still cancel it. To do so, please contact our customer service department at 0414-090.55.01 or by email at clientes@spinetohogar.com
2. If your order is already confirmed, it means it is already being processed and you cannot cancel it.
Delivery time will depend on the type of product you purchase and your location; the approximate delivery time is 2-4 business days. Shipping costs depend on the product you choose (weight, size, volume, value), your location, and the shipping company. We currently offer free shipping.
How can I check the status of my order and if it has already been shipped?
Check your email for the shipping confirmation or go to the website and follow these steps:
1. Click on the Login button located in the upper right corner of our website.
2. Go to the My Account section located at the bottom right of our website. Click on the My Account button and then Orders.
3. Your order summary will appear, and on the left side of each order you will be able to see the order 'Status'.
4. If you want more information about the status of your order, click on the order number for which you want more information. There you will be able to see all the shipping information and a summary of your order.
How do I return a product?
Click here to learn about our Shipping and Returns policies.
Your refund can be processed once your product is back in our warehouse. You can choose from these refund options:
- Coupon: This is the fastest and easiest way to receive a refund. With this coupon, you can purchase any other product we have on our website, spinetohogar.com. This coupon is valid for one year, cannot be combined with other offers, and must be used in a single purchase.
- Account deposit: Receive the value of your purchase in cash through a deposit.
- Bank transfer: 2 to 5 business days.
- Reverse charge to credit card: 2 to 5 business days.
- For more information you can contact our customer service at 0414-090.55.01.