Shipping and Returns
Spineto Hogar ships throughout Venezuela; simply place your order and provide your preferred delivery address (home or office).
At Spineto Hogar, we deliver your order right to your door through shipping companies, ensuring the fastest delivery time and that your products arrive in perfect condition, depending on the shipping company's terms and conditions. This is all thanks to our use of the best parcel services in Venezuela. All packages are insured.
Your order will be shipped 2 to 3 business days after it has been confirmed via email/phone or after your payment has been verified.
The return period is 10 days from the date of delivery, and you must present the purchase invoice. If the product arrives broken or in poor physical condition, the exchange period is 2 days from the date of receipt.
Products on promotion, discounts or seasonal promotional offers are not eligible for returns.
Pineto Hogar will only accept returns when the following requirements are met:
- The product must be returned in the same condition in which it was delivered, and its original packaging, labeling, and invoice must be retained. Where applicable, any included accessories must also be included. The return will be accepted as long as the item is in perfect condition.
- The shipment must be made using the same packaging in which the product was originally sent, guaranteeing its return in perfect condition.
- In order to facilitate the return process and to be able to properly track it, Spineto Hogar establishes as the only return procedure through the courier indicated by the Customer Service department.
Shipping costs will be covered by Spineto Hogar, and before any return you must first contact our Customer Service team at clientes@spinetohogar.com or call us at 0414-090.55.01
No returns will be accepted in the case of lingerie, intimate garments and personal hygiene items, products purchased on promotion, sales or offers among others.
The application of our return policies in certain cases will be explained in detail below:
You need to contact our Customer Service to report the issue and request a return of the defective product. Please take a photo of the product you wish to return and send it along with the return form. After receiving the return, we will conduct a quality inspection. Based on the product's condition, we will either send you a replacement, send the product for repair, or issue a refund using your original payment method.
It's worth noting that in certain cases (e.g., electronic equipment), a technical inspection of the product will be necessary after its return, as a photograph alone cannot detect any defects. Finally, if we determine that the product was broken or damaged due to misuse, Customer Service will contact you to explain the return procedure.
The product must be returned in its original packaging with the corresponding invoice. Where applicable, all included accessories must be included, in a format that guarantees the product's return in perfect condition.
